Summary
What this policy covers
Triostack Digital primarily delivers services and digital assets. This policy explains delivery timelines, access methods, and how we handle exceptions.
Delivery methods
Project deliverables are shared through secure links, shared drives, or client portals depending on the engagement.
Physical materials, if any, are shipped using trusted carriers with tracking.
- Secure file transfer links
- Client portal access
- Tracking numbers for any physical shipment
Delivery timelines
Timelines are outlined in the project scope and updated if requirements change.
Expedited delivery is available when timelines allow and may require an additional fee.
- Standard delivery stated in the project plan
- Milestone-based releases for ongoing work
- Timeline adjustments confirmed in writing
Acceptance and revisions
We include a defined revision window after delivery. Feedback received in that window is prioritized.
Acceptance is confirmed once deliverables meet the agreed scope.
- Revision windows defined in the scope
- Feedback consolidated by a single point of contact
- Additional revisions billed separately if outside scope
Delivery exceptions
If delays occur due to dependencies or approvals, we communicate updated timelines promptly.
Force majeure events may impact delivery and will be handled case by case.
- Dependency delays documented in status updates
- Revised dates agreed by both parties
- Priority rescheduling when possible
FAQ
Common questions
Do you ship physical items?
Only if explicitly included in the scope, such as printed collateral or hardware.
How do I access deliverables?
We provide a secure link or portal access and confirm receipt once you have access.