Summary
What this policy covers
This policy outlines when services can be canceled, how prorated billing works, and the conditions under which refunds are provided.
Cancellation requests
Submit cancellation requests in writing via email. The request must come from an authorized contact on the account.
We confirm the effective cancellation date based on the service agreement or billing cycle.
- Email subject line: Cancellation Request - [Company Name]
- Minimum notice: 7 business days unless stated otherwise
- Cancellation effective at the end of the current billing period
Refund eligibility
Refunds are considered for prepaid services that have not yet been delivered.
Custom strategy, creative production, or research already delivered is non-refundable.
- Monthly retainers are prorated for unused time
- One-time project fees are non-refundable once work begins
- Third-party costs (ad spend, software) are not refundable
Refund timelines
Approved refunds are processed within 7 to 10 business days.
Processing times vary by bank or card issuer.
- Refund confirmation sent by email
- Credits appear on the original payment method
- Disputed charges follow the payment provider process
Suspension for non-payment
If an account is overdue, services may be paused until payment is received.
Paused services do not extend delivery timelines unless agreed in writing.
- Reminder notices sent before suspension
- Service restart within 3 business days after payment
- Late fees may apply per contract terms
FAQ
Common questions
Can I cancel mid-month?
Yes. We will prorate the remaining time if the service has not been fully delivered.
Do you refund ad spend?
No. Ad spend is paid directly to platforms and is outside of our control.